When is my order going to ship? Please see our Delivery Info Page that has our schedule, holiday closures, and will answer most questions.
You can also click here to view the status updates page to see if there are any updates affecting normal Shipping or ECU Services times.

ATTENTION: Messages (Website, email, socials, Phone) will be answered ASAP! We are extremely busy at the moment and working our best to get all orders out asap, and all messages answered ASAP! Thank you for your understanding!

Product Returns

Please complete the form below to request an RMA number.

THIS NOT THE PLACE TO CANCEL AN ORDER YOU HAVE NOT RECEIVED. Reply to the order email for that.

Order Information

First Name

Last Name

E-Mail

Telephone

Order ID

Order Date

Product Information

Product Name

Product Code

Quantity

Reason for Return

Dead On Arrival

Faulty, please supply details

Order Error

Other, please supply details

Received Wrong Item

Product is opened

Yes No

Faulty or other details

AGAIN, THIS NOT THE PLACE TO CANCEL AN ORDER YOU HAVE NOT RECEIVED. Reply to the order email for that. If you create a return for an order you have not received or one that has not even shipped the return will be cancelled.

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I have read and agree to the Refund & Return Policy