When is my order going to ship? Please see our Delivery Info Page that has our schedule, holiday closures, and will answer most questions.
You can also click here to view the status updates page to see if there are any updates affecting normal Shipping or ECU Services times.
ATTENTION: Messages (Website, email, socials, Phone) will be answered ASAP! We are extremely busy at the moment and working our best to get all orders out asap, and all messages answered ASAP! Thank you for your understanding!

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Warranty Information

All products sold by BoostedNW include a no hassle 1 year warranty against ANY manufacturing defects. We are proud to honor this warranty as we feel 100% confident in our products to perform flawlessly as intended and your complete satisfaction. Upon the occasion that a product of ours fails at any time within 1 year of purchase due to any manufacturing defects, your product will need to be returned to us for inspection to determine the cause of the failure and inspection for repair or replacement. Your 100% satisfaction is our goal and if you are not completely happy we'd like every chance to make it right. Warranty applies to original purchaser only.

What is covered under warranty:

  • ECU board failure due to faulty ECU components (i.e.: injector driver fails, CPU processor fails, specific ECU circuit does not operate as intended, etc.)(Only on ECU's sold by us)
  • ECU component/hardware failure due to faulty manufacturing.
  • Wire harness failure due to error in construction.
  • Product failure due to a manufacturing or assembly problem.
  • Outside company products. We will handle the hassle of shipping your product back to the manufacturer for warranty processing. Let us replace your product for you and we will deal with the warranty process with the manufacturer later.

What is NOT covered under warranty:

  • ECU failure due to improper vehicle wiring (i.e.: ECU component fries due to sensors being connected incorrectly, low resistance fuel injectors being used without a resistor box, ROM chip being installed backwards by user, customer attempts to modify ECU in ANY way other than intended, etc.)
  • ECU component failure on ecus not purchased from us, and its not a component that we already worked on/replaced within the warranty year.
  • Product being used in a way other than the intended use.
  • Rear "warranty void if removed" sticker on ECU has been removed or altered.
  • Any opening or tampering with a product that has a holographic security sticker(see example at bottom). If you attempt to remove, or remove it will then show "VOID" which then means your warranty is void.
  • Failed, shorted, or corroded ECU board due to water damage.
  • Any and all outside labor charges associated with removing and replacing product or diagnosing product failure.
  • Wire harness failure due to improper use or rough handling.
  • Cosmetic variances from manufacturing (i.e.: ECU lid has variation in powder coat texture or color within acceptable limits, wire harness color variations within acceptable limits).

ECU Repair Warranty:

  • Warranty on repair work done only, for a period of 60 days. All work guaranteed and ECU 100% functional when we send it back to you, further damage due to improper handling, modifications, and internal tampering are not covered under warranty. Further component failure outside of components that we repaired/replaced are not covered under warranty(components can fail at any time, we cannot be liable for every component that we did not touch/replace)
  • If you have an issue with a repair within the 60 days please email us or use live chat on the website to let us know so we can help troubleshoot/determine the issue and whether it is a valid warranty issue or not.

 

How the warranty process works:

If you've determined that a product has failed due to a manufacturing defect, please contact us via email at [email protected] to review the symptoms you are experiencing to allow us to assist you with troubleshooting before shipping your product back to us for warranty. Many times, we can help you with the problem and determine what is being done incorrectly or how to configure the product properly to restore correct operation. If after we discuss the issues you are experiencing we determine that your product may need warranty replacement or inspection we will instruct you how to return it to us. Please note that we test EVERY ECU, EVERY ECU package, Burners, Dataloggers, Chips, Cables and wire harness components on our state-of-the-art testing equipment for complete proper operation before packaging and shipping to customers. PLEASE verify ALL wiring, installation, software settings, etc. are correct BEFORE contacting us for warranty repair/replacement.

 

Example of warranty stickers on our products. ( DO NOT REMOVE OR OPEN )

OFF ROAD USE NOTICE

Items sold through boostednw.com including tuning products may be designed for off-road/race use only, and are not applicable for vehicles in states that require pollution controlled vehicles. California (CARB) & other states prohibit the sale or use of some aftermarket parts, including those that tamper with, modify or defeat emissions systems in any 1966 and newer vehicles. BoostedNW LLC prohibits the use of these products on emission controlled vehicles. These parts are sold for OFF ROAD, RACE-ONLY, ground-vehicle use only in a controlled environment.

BoostedNW LLC does not implicitly or explicitly confirm the legality of using any products it sells on public roads. Customers are solely responsible for ensuring all products purchased are used in a legal manner.